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Are your client relationship managers defined beings?

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Client relationship managers should be defined beings - they need a position description.
Client relationship managers play an important role in a professional services firm. They’re the people who are charged with protecting and growing...

Key account management is mission critical for professional services firms

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Key account management should be mission critical for professional services firms
It's a business truth that all clients are not equal. Some are transactional; others relationship-based. Some are contracted; others are not. Some are price...