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Listen like thieves

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Whether conducting an unsuccessful tender debrief, or your periodic client relationship review, seize every available opportunity to secure feedback.
Whether conducting an unsuccessful tender debrief, or your periodic client relationship review, seize every available opportunity to secure relative feedback from your clients and prospects,...

Client Feedback : If I Wanted Your Opinion, I’d Ask For...

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If your clients want to give feedback, you'd be wise to listen.
If and when someone wants to give your business feedback, you'd be wise to listen. This week I had cause to contact a Sydney-headquartered boutique...